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What is DCC?

DCC is an acronym for dynamic currency conversion. In a nutshell, it means instant, real-time currency conversion to your home currency at the time that you pay for goods and services with your credit card.


Why should I use DCC service?

It’s all about your home currency. You never leave home without it. You pay for the goods and services you want in a foreign country with the same currency as you do at home. The risk of currency fluctuation is reduced to zero. Have peace of mind when doing business.


Are prices locked-in when I pay using DCC service?

Yes. When choosing to pay using our DCC service, the price at the time that you pay is locked-in in your home currency, even if fluctuations in the market occur after payment. No surprises arise when your bank statement arrives.


How do I get the DCC pay service when paying?

When paying, request the merchant that you want to use the DCC service option and pay in your home currency. If you are buying at one of our online DCC enabled web merchants, click on the DCC pay button option.


How does paying in my home currency work?

When it’s time to settle your bill, you request to pay in your home currency. The cashier will then select the DCC pay option on the terminal. Your final bill slip will specify the total amount to pay in both your home currency and the local currency. The exchange rate is also specified. Home currencies available at the moment are: USD, GBP, SGD, BHD, CAD, HKD, IDR, ILS, KRW, CHF, MYR, NZD, CNY, DKK, INR, JPY, KWD, ZAR, OMR, EUR, QAR, RUB, SAR, LKR, NOK, SEK, TWD, AUD, AED, BND, NPR, BDT, MOP, BRL, CZK, EGP, GIP, LVL, NGN, VND, BZD, HUF, PHP, PLN, UAH, TRY


Help! My favorite merchant does not have DCC capability and I want to pay in my home currency. What do I do?

Please request your favorite retail merchant to contact us. We install and enable DCC capability for all types of merchants.


Can you give examples of businesses that would benefit by offering payment in a customers home currency?

DCC service is suitable for both retail businesses and online e-commerce on the internet. Some examples are restaurants, hotels, spas, websites that sell goods and services online, payment gateways and businesses doing mail or telephone orders.


What about ATM machines?

Yes, you can choose to withdraw the local currency from one of our DCC service enabled ATM machines and see the withdrawal amount in both your home currency and local currency. The exchange rate is also printed in the receipt. Choose the DCC pay service option. If the bank’s ATM machine does not offer this service please refer them to us and we will be happy to help.


Help! My favorite destination does not offer DCC?

If the country you are visiting does not offer payment in your home currency, you may refer the local bank you are doing business with to us and we will be happy to present and enable the service for the bank.


I am a bank with no DCC capability for our merchants or ATM machines. How do I get this service?

We have extensive experience in enabling DCC service for banks and their merchants. If you would like any further information on our range of DCC products for banks, please contact us today.


Can DCC be used for e-commerce websites?

Yes. Transactions from foreign customers are a big part of the internet online business. Offering DCC service payment on your website has never been easier. Please contact us for a presentation and easy installation of the service at your e-commerce website.


Can DCC be applied to payment gateways?

Yes. Our DCC service is customized for payment gateways and our technicians will enable the service on your gateway promptly. If you have any queries regarding a DCC service upgrade for your payment gateway, please get in touch with us today.


How do I contact your company for further information?

Please call us on (+66) 2024-6826 or email us at contact@dcc.co.th for further information or to request a presentation.

 

 

 

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